FAQ
Welcome to the Meadow Pals Frequently Asked Questions page. These are the questions our customers ask most often. If something is not covered here, please get in touch using the details at the bottom of this page.
1. How long does an order take to arrive?
Handling time is 1 to 2 business days, transit time is 6 to 8 business days, and estimated total delivery is 7 to 10 business days. Full details are in our Shipping Policy.
2. Is shipping free?
Yes. Every order ships free within Australia, with no minimum spend. See our Shipping Policy for more.
3. Where is Meadow Pals located?
Meadow Pals is an Australian based online business offering a curated selection of pet products, with shipping available right across Australia. The business address is listed at the bottom of this page.
4. What happens if an item arrives defective?
Defective items are replaced at no cost. Contact us within 30 days of delivery and we will arrange it. See our Return Policy.
5. Can an order be cancelled after it is placed?
Yes, within 24 hours of placing it. Contact our support team as soon as possible and we will do our best to stop the order before it is processed.
6. What is the return policy?
Items can be returned within 30 days of the day the order arrives, provided they are unused and in their original packaging. The full details are in our Return Policy.
7. How long does a refund take after a return?
Once a return reaches us and passes inspection, the refund is initiated to the original payment method within 7 business days. How quickly it lands depends on the bank or payment provider. See our Refund Policy.
8. What if a fault appears after delivery?
Items that arrive faulty, damaged or incorrect can be returned free of charge within 30 days of delivery. Rights under Australian Consumer Law apply in addition to this. See our Return Policy.
9. How can customer support be contacted?
Through our Contact Us page, or directly at info@meadowpals.com.
10. Does Meadow Pals ship internationally?
No. We ship exclusively within Australia.
11. Is there a physical store location?
No, Meadow Pals is online only. Running without a shopfront is what lets us keep prices competitive and carry a wider selection.
12. Are bulk orders available for businesses or organisations?
Yes. Contact our customer support team for pricing and details.
13. What is the process for exchanging a product?
Exchanges are welcome. The steps are set out in our Return Policy, or email us and we will walk through it.
14. How can an order be tracked?
Once an order ships, an email goes out with the tracking number. Every parcel can be followed on our Order Tracking Page.
Contact Information
Store Address: 33 Feodore Drive, Cecil Hills NSW 2171, Australia
Store Email: info@meadowpals.com
Store Phone: +61 2 8518 1217
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM (AEST)
We do our best to reply to your e-mail within 1 to 2 business days.