Shipping policy
Last Updated: 23 September 2026
At Meadow Pals we want the delivery part to be as easy as the shopping part. Every order ships free within Australia.
Shipping Locations
This policy covers orders shipped within Australia. We do not ship outside Australia at this time, so no international rates apply.
Delivery Times
- Order cutoff time: 2:00 PM AEST. Anything placed after this is processed the next business day, which can add a day to the estimate.
- Handling time: 1 to 2 business days, Monday to Friday. Once processed, the order goes out with one of our carriers.
- Transit time: 6 to 8 business days, Monday to Friday.
- Estimated total delivery: 7 to 10 business days.
These are estimates. Occasionally things outside our control move them around.
Carrier Services
We work with Australia Post, Sendle and Aramex to get orders across the country.
Shipping Costs
- Australia: $0.00 AUD. Every order within Australia ships free, with no minimum spend, to every state and territory including regional and remote addresses.
- All other countries: not available. Orders cannot be placed for delivery outside Australia.
Delivery Issues, Missing and Lost Parcels
If a parcel is delayed, marked delivered but not found, or has gone quiet in tracking, email info@meadowpals.com with the order number. What happens next:
- We check the tracking and lodge an enquiry with the carrier, usually within one business day.
- Carriers are given up to 10 business days from the enquiry to locate the parcel.
- If the parcel is found, it is redelivered at no extra cost.
- If the carrier confirms the parcel as lost, or it is not located within that window, we send a replacement or issue a full refund to the original payment method, whichever the customer prefers.
If an order arrives damaged, keep the packaging and email us photographs within 30 days of delivery. Damaged items are replaced or refunded at no cost, as set out in our Refund Policy.
Tracking Your Order
Once your order ships you will receive an email with your tracking number. You can follow it any time on our Order Tracking Page.
Changes to This Policy
We may update this Shipping Policy at any time. Changes appear here with a revised Last Updated date, so please check back periodically. Continuing to use our website after a change means you accept the updated version.
Questions?
Visit our FAQ page or get in touch with our support team.
Contact Information
Store Address: 33 Feodore Drive, Cecil Hills NSW 2171, Australia
Store Email: info@meadowpals.com
Store Phone: +61 2 8518 1217
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)
We do our best to reply to your e-mail within 1 to 2 business days.