Refund policy
Last Updated: 16 September 2026
At Meadow Pals we want you to love what you ordered. If it is not right, returning it is simple.
Order Cancellations
You can cancel within 24 hours of placing your order by emailing info@meadowpals.com with your order number. After that we cannot guarantee it, since your order may already be in processing. Once it has been dispatched, cancellation is no longer possible, but you can return it after delivery under this policy.
30 Day Easy Returns
You have 30 days from the day your order arrives to return an item. To be eligible it must be:
- Unused
- In its original condition
- Returned with original packaging, tags and accessories
Our support team will walk you through it. Restocking fee: $0. We never charge one.
Return Costs
Defective or incorrect products. No cost to you if the item is wrong, arrived damaged, or is defective in any way.
Change of mind. If you ordered the wrong item, it does not fit, or you no longer want it, return postage is yours to cover. Original shipping costs are not refundable.
How to Return an Item
- Contact us. Email info@meadowpals.com with your order number and the reason for the return.
- Pack your item. Repack it securely in its original packaging with all accessories, tags and documents.
- Send it back. Follow the instructions in your return authorisation email, using the carrier or method recommended there.
Refund Process
- Inspection. Once your return reaches us we check it against the criteria above.
- Timing. After approval, allow up to 7 business days for the refund to be initiated to your original payment method. How quickly it lands depends on your bank or payment provider.
Exchanges
We accept exchanges. For a different size, colour or product, email info@meadowpals.com and we will sort it out quickly.
Order Not Delivered
If your order has not arrived within the expected window, email us with your order number. We will investigate with the carrier. If the parcel is confirmed lost we will issue a full refund to your original payment method or send a replacement at no extra cost.
Non Returnable Items
For hygiene and safety reasons a small number of items cannot be returned. These are clearly marked as non returnable on their product pages.
Changes to This Policy
We may update this Return and Refund Policy at any time. Changes appear here with a revised Last Updated date, so please check back periodically. Continuing to use our website after a change means you accept the updated version.
Questions?
Visit our FAQ page or contact our customer service team.
Contact Information
Store Address: 33 Feodore Drive, Cecil Hills NSW 2171, Australia
Store Email: info@meadowpals.com
Store Phone: +61 2 8518 1217
Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (AEST)
We do our best to reply to your e-mail within 1 to 2 business days.